Refund policy

Returns & Exchanges Policy

At INSIDE HOME, each furniture piece is made to order and produced specifically for you based on the selected design, dimensions, materials, fabric, and color.

For this reason, made-to-order and customized products cannot be returned or exchanged once production has started, provided that the delivered product matches the specifications confirmed with the customer.

A return or exchange will only be accepted if:

• The delivered product is materially different from the confirmed order specifications.
• The product has a manufacturing defect.
• The product is damaged before or during delivery.
• An incorrect item, size, material, or specification has been delivered.

Any issue must be reported to INSIDE HOME as soon as it is identified, together with clear photos or videos showing the issue.

If the product is confirmed to be defective or not in accordance with the agreed specifications, INSIDE HOME will arrange the appropriate repair, replacement, or refund in accordance with applicable Egyptian consumer protection regulations, at no additional cost to the customer. Under the Consumer Protection Agency's published guidance, defective goods may be returned or exchanged within 30 days of receipt, and applicable refunds are returned using the original payment method.

Please note that slight differences in fabric appearance, wood grain, marble pattern, texture, or color caused by natural material variations, lighting, or screen display are not considered manufacturing defects, provided that the product remains consistent with the agreed specifications.

Order Cancellation:
As our products are manufactured specifically for each order, cancellation may not be possible once production has begun.

By confirming your order, you acknowledge and accept our made-to-order production and return policy.